Here are the rules for packages, rescheduling and cancelling one-on-one language classes.

CLASS PACKAGES

All packages are valid for a 90-day period from the date of purchase. Any remaining lessons within a package not scheduled or completed within the 90-day period will be forfeited.

Cancellation with 12 hours’ notice or more

If you can’t attend your English class, you must notify me at least 12 hours before the class is due to start. It’s that simple. I will not deduct it from your pack and you can reschedule to an alternative date.

Cancellation with less than 12 hours’ notice

If you let me know less than 12 hours before the start time, this will count as a cancellation and I will deduct the class from your pack.

No show

A no-show is when a student does not log on to Zoom or contact the teacher at the time of the lesson. If you miss your lesson in this way, your class will be deducted from your pack. I will wait 15 minutes for you, and if you do not arrive within those 15 minutes, I will mark your session as a no-show.

An email reminder is sent 24 hours before and 1 hour before your scheduled lesson. However, it is your responsibility to ensure you attend your class on time.

Late

If you arrive late to a class, but within the first 15 minutes of the scheduled period, the class will still go ahead. However, if I have another class scheduled immediately after yours, we may still need to end at the scheduled time.

What if the teacher needs to cancel?

If I ever need to cancel a class for any reason, you'll have the option to reschedule. I promise to give you as much notice as possible.

What if the teacher is late?

I commit to providing quality language classes for the full agreed time. If I arrive late and you cannot complete the full time of the class, you will have the opportunity to make up the missed minutes at the end or start of the next class.

Cancellation of 1:1 Lessons

If you can no longer attend lessons, it will, of course, make me very sad to lose you as a student. If you are not happy with your classes (which is very rare!), there are some options we can look at before we resort to cancellation of the full course:

• You can give me feedback about your language classes and we can find ways to adapt the course content

• Try changing the length of your classes – to fit better with your schedule or help you feel less tired

• Think about gifting the remaining classes on your pack to a friend or family member

If after considering all these options, cancellation is the only option left, I can offer you a full refund for the classes left unused on your pack.

Please note:

• I reserve the right to cancel a package if a student is not fully committed to their learning. This includes frequent rescheduling, repeated cancellations, no-shows or consistently exceeding the 90-day expiry period.

• I also reserve the right to refuse to extend a package if I feel the student is not a good fit for the program or is not demonstrating a strong commitment to their classes. This helps protect the learning environment I aim to create for all students.

Cancellation of Mastering Australian English

Enrol with confidence. Enjoy a 7-day money-back guarantee if Mastering Australian English doesn't meet your expectations.

Group Class Subscription – The Aussie Exchange Conversation Club

This is an ongoing monthly subscription. You are welcome to cancel your membership at any time, but it is your responsibility to cancel before the renewal date.

If you cancel after the renewal date, you will not be refunded for that month's payment. No exceptions. You will continue to have access to the group classes until the end of your current billing cycle.

I aim to be as flexible and understanding as possible while maintaining a schedule that respects both our time. Thank you for understanding and adhering to this policy.